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Wagnum SAP Commerce Cloud (Hybris) Managed Areas

  • Hybris Best Practices

  • Hybris Patching

  • Fixing Defects

  • Implementation of Technical Solutions

  • Deployment Support

  • Applying Application/Web Server Fix Packs, Feature Packs, etc.

  • Enhancements

  • Project Management

  • Analysis of Garbage Collection & Memory Utilization

  • Code Deployment

  • Environment Considerations

  • UI Changes

  • Customizations

  • Testing Support

  • Routine Deployments & Server Restarts

  • Analysis of HTTP/Application Server Logs, Plugin Logs & Traces

  • Bug Fixes

  • Hybris Configuration Changes/p>

  • Code Review

  • Perform Root Cause Analysis for the Issues Reported

Wagnum Ticket Resolution Process

Wagnum Onsite-Offshore Support Model